Policies

Booking & payment policies

Effective September 2026.

Deposit

To reserve an in-person session you pay a 50% deposit and the balance on the day of your session. Online sessions are paid in full when you book.

The deposit is non-refundable

When you book, Ana María holds that time only for you and closes it to others. That is why the deposit is not refunded if you cancel or do not attend.

Rescheduling

You may reschedule once, with at least 48 hours notice, to another available time within the same visit to your city (or within the next 30 days for online sessions).

No-shows

If you miss your appointment or give less than 48 hours notice, the session is considered taken and the deposit is neither refunded nor transferred.

Punctuality

In-person sessions last 90 minutes and online sessions one hour, from the booked time. Late arrivals are not made up.

If Ana María needs to reschedule

If Ana María must move your session due to circumstances beyond her control, she will offer another time or a full refund of your deposit, whichever you prefer.

Online sessions

Held as a WhatsApp call, last one hour and are paid in full when you book. No camera needed: your eyes stay closed. You need good signal, headphones and a quiet place.

Digital book

RENASER is delivered by email in digital format. As a digital product, it cannot be returned once sent.

Payments

Payments are processed securely by Stripe. Ana María never receives or stores your card details.

Important

Hypnosis is a complementary practice and does not replace medical or psychological care.